Client Charter

01

Mineral dan Geoscience Malaysia Info


  • Provide published and readily available reports on geology (including maps), minerals, and other geoscience fields within one (1) day after the application is received.

  • Provide unpublished and readily available reports and maps of geology, minerals, and other geoscience fields within one (1) week after the application is received.

  • Provide available digitised information within three (3) days after the application is received.
02

Laboratory Services


When requested, provides laboratory services in the following areas:


  • Mineralogy and petrology analysis

  • Analysis of ore, mineral, alloy, rock, alloy, concentrate, petroleum, and water samples

  • Industrial mineral test

  • Sedimentology test

  • Engineering geology test within an agreed period, if mandatory, or if routine, within two (2) weeks after receipt of the sample.
03

Advisory Services


Providing expert services when requested within the framework of a period determined or agreed upon with the customer, especially in areas:


  • Geological mapping

  • Minerals Exploration

  • Uderground water study

  • Geophysics study

  • Geology marine

  • Geological engineering advisory

  • Geological environment impcat advisory
04

Mining and Quarrying Consulting Services


  • Issue a Mining Licence or Quarry Licence within 30 days from the date of receipt of the complete application.

  • Provide correct and complete technical reports related to mining interests within 30 days from the date of receipt of the application, accompanied by complete documents.
05

Mineral Trading Services


  • Provide a review of the application to export minerals within five (5) days from the date of receipt of the application, accompanied by complete documents.

  • Issuing a Mineral Ore Licence within 30 days from the date of receipt of the complete application.

  • Issuing and renewing permits for transporting tin concentrate within one (1) hour.

Quality Policy

The Department of Minerals and Geosciences Malaysia is committed to ensuring its products and services always meet customer requirements. To achieve this goal, the management of positions and all members of JMG are committed to:

  • Implement a quality system based on the requirements of MS ISO 9002;
  • Ensuring that products and services are on time;
  • Ensuring that quality improvement is carried out continuously;
  • Fostering a strong, responsive work team with a positive work ethic, and
  • Enhance your knowledge and abilities through practise.

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